We get to our room at almost midnight, only to have our " neighbors " banging on things, the kids there running up and down the halls. We get up to the 3rd floor, non smoking floor that we requested, only for it to absolutely stink of pot. There are 2 handicap, and someone that wasnt disabled was parked there. We come back to no parking around the front at all, I'm a disabled Veteran, and ended up parking way at the back. We go hang out with our car family, which is why we were in CA. I wanted to speak to the manager,and surprise, there's not one there. ( That I will address with Corporate, when I call my family there to mention this horrible stay as well ) So, let's move to Saturday morning, I talk to the unprofessional young lady that called us on the way over. Even though we have enough stays to be gold members, none are showing where it would make us gold members which we should be. Let's add the fact that I am a Choice Rewards member, not that this place gives a flying F about. I'm told the charge will fall off at the night drop. It's 11pm, I'm not trying to find other hotels at this point. They then force us to use a card we didn't want to use. My card is from Chime, not a 3rd party vendor at all, a large bank called Stride Bank out of SF. They tell me they don't accept 3rd party cards, Venmo, PayPal,etc. Mind you, this is the same bank card they gladly took 150.00 from just hours before. We get to the front desk, only to have the desk clerk ( which I barely could understand ) tell me they don't accept my bank card. We make the 5 plus hour trip to the LA area, and arrive at 11 PM. I give them my debit card, which they promptly charged 150 on, one night stay. Apparently my card on file was expired,or so they said. I should have known this would be a bad stay when they called me on the way over from Phoenix.
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